Define who you are designing your solution for, what business need is your project addressing, and most importantly: "what is your unique value proposition?" The entire team will have a clear understanding of:
An interview script helps ensure the research session covers all the topics in an order that provides the team with the most valuable and unbiased information. An interview script usually includes:
After your user interviews, you will have collected a lot of data. Storytelling is a powerful tool for sharing your findings. It will refresh your memory, bring all project team members up to speed and provide insights from your research.
A reframed problem statement is a better defined and clearer version of the initial statement outlined in your project goal. This is a key step to make sure you're solving the right problem, and reframing it clearly will limit wasted project time. Ask yourselves these questions:
Personas are created to represent the specific types of users that emerged during user research. A persona is an imaginary person that helps you build empathy while answering questions like, "Does this feature solve our persona’s problem?"
Once you've created your persona, you may have found a long list of needs. If you design for all those needs, you'll end up with an overly complicated solution! We recommend you focus and address each separately, by creating a Point of View (POV) for each important need of the persona.
Defining use cases helps identify the features your solution must include and explains how the system should react to the different user's actions. It helps you also to think about what could go wrong, and how to mitigate issues.
Brainstorming will help you generate multiple ideas to address the need using the collective wisdom of your team. Before you start, think about How Might We (HMW) questions and remember the Brainstorming Rules:
This step helps us empathise with users so we can design a better and more fitting solution.
Use the existing Jam widgets and content artifacts to sketch out potential screens of the application.
Wireframes explain both the general structure of the UI, and its intended behaviors, and are meant to help answer the following questions:
This one step can save you a lot of valuable resources; you will be able to catch issues that make it difficult for your users to achieve their goals.
The User Story Mapping method helps you to start the implementation phase with a clear and prioritised backlog, matching as closely as possible to your user’s needs.
A Usability Test can be performed anytime you have an example of your design (lo-fi sketch to working prototype) which users can interact with, and provide feedback about their overall satisfaction with the experience. The term “usability” in the design sense, refers to:
